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IT Assistant

Posted on 13th August 2021

Morgan Fuels wish to recruit a full-time permanent IT Assistant
(Monday – Friday).

About the Role

The role of IT Assistant is to provide support to the IT Department and the organisation as a whole with regards to the internal systems and IT hardware and software.

Reporting to the Director of IT, your duties will include: -
•Assisting with any IT related tasks including PC/Laptop configuration, project tasks, daily checks, re-occurring business system tasks.

•Providing 1st line IT support to the business, dealing with walk-ins, ad-hoc calls and being able to escalate to 3rd party external support when required.

•Ip phone system software, hardware, server-side configuration and set up

•Working Morgan Fuels’ software (fuel Soft) to support customers and other employees

•Working with Word press to modify Morgan Fuel’s website

•Liaising with third party system to investigate transactions to support customers

•Providing IT cover whilst the Director of IT is on leave/off-site and escalating to 3rd party IT support and/or 3rd party business systems support if required.

•Making sure joiners/leavers procedures are dealt with in good time and in full.

•Making sure spare pre-configured equipment exists, so that devices can be replaced/distributed in good time when required.

•Creating/maintaining user accounts in the company's business system, as-well as other company applications.

Essential Criteria

  • A minimum of 12 months recent experience within an IT support environment
  • Relevant Qualification in IT
  • Experience in Windows 10 and MS Office.
  • Problem solving skills
  • Ability to work to deadlines in a busy environment
  • Willingness and aptitude to train on Morgan Fuels bespoke systems

Desirable Criteria

  • If you wish to apply, please forward a CV to [email protected]
  • Closing Date for applications is 10th September 2021

For more information, or if you have any enquiries, please feel free to contact us at [email protected].

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